Refund policy

Return and Refund Policy

For hygiene, safety, and quality-control reasons, Maison Velor does not accept returns, exchanges, or refunds for perfumes, fragrance products, samples, or personal-use items once an order has been placed, opened, used, sprayed, or delivered.

Fragrance products are personal hygiene items and cannot be resold after leaving our possession. This policy helps us ensure that every customer receives a fresh, unused, and carefully handled product.

Orders may be cancelled only within 24 hours of placing the order, provided the order has not already been processed, packed, dispatched, or delivered.

If you receive an incorrect item, damaged product, or leaking bottle, please contact us within 24 hours of delivery with clear photos/videos of the product, packaging, and order details. After review, we may offer a replacement or store credit where appropriate.

Maison Velor is not responsible for returns or refunds due to personal scent preference, change of mind, incorrect product selection, or individual fragrance performance on skin, as perfumes may smell and last differently depending on skin type, weather, storage, and usage.

By completing your purchase, you agree to this return and refund policy.